- Please refer to the public notices for information concerning our opening hours. Tickets are on sale up to 30 minutes before the museum closes. Last admission to the museum is 30 minutes before closing time. Admission to individual collections is possible up to 10 minutes before the museum closes.
- Discounted tickets are available to anyone who presents valid proof of eligibility for the discount at the ticket office. If proof cannot be presented, admission to the museum is only possible with a full-price ticket. It is not possible to just pay the difference. Personalised tickets are only valid in conjunction with a valid photo ID, which must be presented in the original at the entrance. There is no legal right to purchase discounted tickets.
- Replacements cannot be provided for lost, unused or partially unused tickets. Please keep your ticket with you at all times until you leave the museum. Tickets which have already been paid for cannot be exchanged or refunded, even in part. It is forbidden to sell or offer admission tickets for sale. They may, however, be passed on free of charge. Limited viewing opportunities due to the temporary closure of parts of the museum do not constitute grounds for a refund. Unless stated otherwise, tickets are valid for a single entry to the museum and expire upon leaving the premises. A supplementary ticket may have to be purchased at an additional charge for special exhibitions.
- If you have booked a guided tour, we kindly ask you to arrive punctually. Failure to arrive on time does not entitle you to any refund of the tour price. The last guided tour and workshops must end 15 minutes before the museum closes. Guided tours by external providers (e.g. online platforms) must be registered with the KHM Museumsverband in advance. All provisions of these house rules likewise apply to external providers and those participating in their activities. The KHM-Museumsverband reserves the right to prohibit or terminate unregistered tours or tours that do not comply with the rules.
- Children under the age of 14 may only visit the museum if they are accompanied by an adult. Chaperones and parents are responsible for the behaviour of the children or others in their care and shall be held liable for them. This duty of supervision applies for the entire duration of the visit to the museum. Children below the age of 12 are not permitted to use the lift unless accompanied by an adult.
- Private groups may not exceed 25 people. Guided groups of more than 10 people must register in advance with the KHM-Museumsverband at www.khm.at/besuch#gruppen. Please keep the noise level down and keep the group together to allow other visitors to move freely.
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We reserve the right to refuse entry to the following persons or to ask them to leave the museum:
- anyone who fails to present a valid ticket at the museum entrance;
- anyone who fails to observe these General Terms and Conditions;
- anyone who endangers the safety of other visitors to the museum or the personnel;
- anyone who is under the influence of drugs or alcohol as well as
- anyone whose conduct is likely to disrupt the operation of the museum and disturb other visitors.
In these cases, there is no right to a refund of the admission price.
- It is forbidden to take bulky or dangerous items such as weapons as well as animals (with the exception of assistance animals) into the museum. Umbrellas, backpacks, poles without rubber caps, selfie sticks, large bags, wet clothing, containers with liquid and empty glass bottles may not be taken into the exhibition rooms and must be handed in at the cloakroom. A cloakroom and lockers are available for storing your belongings. Luggage cannot be stored in the cloakroom area and storage space in the lockers is limited. Storage in other areas is not permitted. When you leave the museum, you must take all your belongings with you and empty the lockers. Our staff is authorised to carry out random checks on visitors and bags. The museum accepts no liability for third-party property, including items left in the cloakroom.
- To ensure the safety and comfort of visitors to the KHM Museumsverband, the following activities are not permitted:
- smoking, including the use of e-cigarettes;
- eating and drinking in the exhibition rooms;
- making phone calls or video calls in the exhibition rooms;
- touching exhibits and display cabinets;
- bringing bicycles, scooters, skateboards and other means of transport (with the exception of wheelchairs and walking aids) into the museum.
- Visitors with prams are requested to contact our staff. If large numbers of visitors are present, it may become necessary to restrict the use of prams in the exhibition rooms.
- The pursuit of commercial activities in the museum as well as any other commercial use of the premises or the objects housed there is only permitted with the prior express permission of the KHM-Museumsverband.
- Filming and photography for personal use is permitted as long as tripods and flash are not used. Filming and photography for commercial or academic purposes requires the express permission of the KHM-Museumsverband. We reserve the right to completely forbid photography from time to time. All additional sources of light (for example to illuminate the works) are prohibited.
- Our staff must be treated politely and with respect and their instructions must be followed at all times.
These rules are designed to ensure that everyone can enjoy their visit to the museum.