For how long is my ticket valid?
Admission tickets are valid indefinitely from the date of purchase. Visitors are free to decide when they wish to visit the museum. Similarly, so-called combi-tickets are valid at the entrance until their date of expiry, and can be used on different days. However, please be sure to make a note of the museum’s opening hours.
For how long is my combi-ticket valid?
Comb-tickets are valid at the entrance until their date of expiry, and can be used on different days. However, please be sure to make note of the museum’s opening hours.
Do I require a timeslot for my ticket?
There is currently no requirement to book a timeslot for admission tickets. You are welcome to visit us at any time during our opening hours.
Tickets issued for art-education programmes or other events may be allocated a timeslot. You may select the date and time when purchasing your ticket.
Who is eligible for concessions?
Students under 25 years of age who hold a valid student ID, pensioners aged 65 or over who hold a valid pensioner ID (regardless of nationality), persons with reduced mobility and their companions as well as the unemployed are entitled to reduced entrance fees.
Guests with a so-called “Kulturpass” (Cultural Pass) and the ICOM Card may be admitted free of charge. Additional reductions can be found on our website under “Visit”.
Do I also need an online ticket as a child/youth under nineteen years of age?
Children and young people under the age of nineteen (namely, guests who have yet to celebrate their nineteenth birthday) are admitted free of charge to the Federal Museums. When booking tickets online, visitors are not required to book a ticket for children and young people under the age of nineteen. These will be registered at the entrance when showing a valid student ID.
Are there group concessions and how should I register my group?
The admission price is paid according to entitlement to reduced rates. Free registration is required for groups of ten or more persons. The maximum size of a group is 25 persons! For reservation enquiries, contact our team at firstname.lastname@example.org.
Our art and cultural education team would also be glad to prepare special guided tours for your groups. For this, please contact email@example.com.
Is it possible to cancel my ticket?
The purchase price of your ticket may be refunded under conditions set out in the so-called Fern- und Auswärtsgeschäfte-Gesetz (FAGG) [Distance Selling Act]:
- The ticket is neither time-limited nor personalised, and has been purchased online within the previous fourteen days.
- The event was annulled.
For this purpose, please see our refund form at www.khm.at/refund.